Many of the holidays and travel services booked with Bravofly.co.uk in the UK are financially protected by the ATOL or ABTOT schemes, which could provide you with financial protection should we go out of business. But ATOL/ABTOT protection does not apply to all holiday and travel services on Bravofly.co.uk.
Please ask us to confirm what protection may apply to your booking.
What is the ATOL scheme?
The ATOL scheme is a UK scheme operated by the Civil Aviation Authority (CAA) which provides financial protection when you book certain flight-based holiday products should the travel company with whom you booked go out of business.
Is my booking ATOL protected?
BravoNext SA (part of lastminute.com group) is registered under the ATOL number 11082 in the UK.
You will be protected under the ATOL scheme when you book a flight and accommodation as part of the same booking via our City Break/Flight + Hotel booking path (see our City Break/Flight + Hotel Terms and Conditions). You will also be protected under the ATOL scheme when you make a Flight booking (for a flight into, or out of, the UK) and then make a separate Hotel booking (either on the same day, the previous day, or the next day). Please see our Flight Terms and Conditions for further information.
When you make an ATOL protected booking with us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. It you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.
What is the ABTOT scheme? While the ATOL scheme provides financial protection for flight-based holiday packages, ABTOT covers packages which include rail (non-flight packages).
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Bravonext S.A. membership number 5503, and in the event of their insolvency, protection is provided for non-flight packages only.
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Bravonext S.A.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call ABTOT 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made
Is my booking ABTOT protected?
In terms of products you can book on our site, ABTOT financial protection applies to train + hotel packages - i.e. a city break deal which comprises of Eurostar tickets and accommodation booked together.
You can find more information in our City Break/Train + Hotel Booking Terms and Conditions.
You can find out more about ABTOT here: https://www.abtot.com/