Many of the holidays and travel services booked with Bravofly.co.uk in the UK are financially protected by the ATOL or ABTA schemes, which could provide you with financial protection should we go out of business. But ATOL/ABTA protection does not apply to all holiday and travel services on Bravofly.co.uk.
Please ask us to confirm what protection may apply to your booking.
What is the ATOL scheme?
The ATOL scheme is a UK scheme operated by the Civil Aviation Authority (CAA) which provides financial protection when you book certain flight-based holiday products should the travel company with whom you booked go out of business.
Is my booking ATOL protected?
BravoNext SA (part of lastminute.com group) is registered under the ATOL number 11082 in the UK.
You will be protected under the ATOL scheme when you book a flight and accommodation as part of the same booking via our City Break/Flight + Hotel booking path (see our City Break/Flight + Hotel Terms and Conditions). You will also be protected under the ATOL scheme when you make a Flight booking (for a flight into, or out of, the UK) and then make a separate Hotel booking (either on the same day, the previous day, or the next day). Please see our Flight Terms and Conditions for further information.
When you make an ATOL protected booking with us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. It you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.
What is the ABTA scheme?
Where the ATOL scheme of financial protection covers flight-based holidays, if you buy a land or sea-based holiday such as coach, rail or cruise holiday from an ABTA member you may be financially protected by the ABTA scheme managed by the Travel Association if the travel company with whom you booked is ABTA protected.
We are a member of ABTA (no. E7760 / V7780) which means you have the benefit of ABTA’s assistance and Code of Conduct. Check our ABTA membership for details of ABTA benefits. We use ABTA's approved alternative dispute resolution (ADR) scheme to resolve complaints. See www.abta.com.
Is my booking ABTA protected?
You will be protected under the ABTA scheme when you book a Eurostar ticket and accommodation as part of the same booking via our City Break/Flight + Hotel booking path (see our City Break/Flight + Hotel Terms and Conditions).