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Customer service

Do you have a query about the booking procedure you have just carried out? Would you like to apply for a job?

Can you not find an answer to your query in the FAQs? Search the following links as applicable. Click on the link for an explanation or a form to forward queries/requests to our staff. Our staff are always on-hand and happy to assist you with any problems or queries as best they can, 7 days a week (including holidays!).

Alternatively, call us on 00442071006746, from Monday to Sunday, from 8:00 to 24:00 GMT

 

I am a customer and:

I would like to change/cancel my booking

I need travel information: check-in times, luggage weight, etc.

I have not received my booking confirmation

The airline has cancelled my flight: am I entitled to a refund?

Please cancel my newsletter subscription

I need information about methods of payment

I have a technical problem with your website

I have had payment problems

I need information on how to check-in online

I need to make a booking for more than 9 people

I have already bought a ticket and would now like to buy some extra services

My credit card limit is still blocked: what should I do?

You have informed me that there is a change to my flight: what should I do?



 

I am a journalist and:

I need information about the press office

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