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Customer care

Do you have a query about the booking you have just carried out?

To find out more information on our booking procedures see below.  If you cannot find the answer, our operators will be is happy to assist with any problems or queries you might have.

Send us a completed form with your query (which can be found below by clicking on specific questions) or contact us by telephone on 0044 (0)20 3355 2107 (Monday to Sunday, from 8am until midnight GMT, national landline number, costs depend on the provider).

I am a customer and:

I would like to change/cancel my booking

I need travel information: check-in times, luggage allowance, etc.

I have not received my booking confirmation

The airline has cancelled my flight: am I entitled to a refund?

Please cancel my newsletter subscription

I need information about methods of payment

I have a technical problem with your website

I have had payment problems

I need information on how to check-in online

I need to make a booking for more than 9 people

I have already bought a ticket and would now like to buy some extra services

My credit card limit is still blocked: what should I do?

You have informed me that there is a change to my flight: what should I do?


I am a journalist and I need information about the press office

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